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Don’t take our word for it – ask our 3,900+ strong client base who choose SMARTdocs every day!


Business, Academic, Media, Interview Transcription

“We have been using SMARTdocs for a number of years now and have consistently been happy with the service that we receive.  Transcripts come in often well ahead of time.  They are accurate and we are alerted to any issues with the recordings.  It is wonderful to have such a reliable, confidential and timely service in the work that we do. Thank you!”

Carla Fotev, Director, Emergency Support Network


“Pip and the team did a fantastic job, we pushed hard for a couple of difficult audio files, and they were able to provide a transcript, so many thanks to everyone at your end.  Great service.”

Dr Amanda Cooklin, Research Fellow, Parenting Research Centre


“…I am very, very happy with SMARTdocs especially my wonderful typist Sonya, who feels like a part of my team on my jobs.  I have found the level of service from Pip and Peter to be very high, and I am impressed by your attention to customer service, so thanks a million.”.

Stella M. Barber, author and historian


“We have been so impressed with your customer service and the quality of the work”

Lesley Willott, Human Resources, Minda.


“Thank you for all your valuable support and effort taken to complete all the voice files uploaded to SMARTdocs, even at short notice.  We truly appreciate your professional service and innovative document management system.  Keep up the great work – job well done every time – THANK YOU!”

Mariana Podgorski, Australian Services Union, Melbourne


Academic and Research Interviews

“Thanks again for your services over the last few months.  I have been very impressed by the speed, accuracy and quality of the transcriptions.  I will certainly be recommending SMARTdocs to our colleagues.”

Carol Hope, NHMRC Trip Fellow, Institute of Health and Biomedical Innovation, QUT


“I would like to thank you, Pip and your outstanding staff for all of your prompt, helpful and accurate work over the past six months or so.  You have always been able to provide me with the highest quality transcriptions in a most timely manner that has allowed me to keep on top of my project and to meet important deadlines – suffice to say, without you guys I would be in a great deal of trouble!  I would have no hesitation in recommending your business to anyone looking for a great transcription service.  I look forward to working with you again in the future”.

Michael Phillips, Faculty of Education, Monash University.


“I really appreciate the speed and professionalism of your work – thank you!”

Michelle Duffy, Monash University.


“I have been using SMARTdocs for a number of years now for transcripts from taped interviews undertaken as part of my continuing program of research projects. I have also encouraged and prompted my PhD students to use SMARTdocs as well. I am sure that there would be a cheaper provider than SMARTdocs somewhere in the world but then cheapest price is not best value and as researchers our time is precious. I have found SMARTdocs to be very effective indeed. Their cost structure for transcripts is reasonable and certainly I cannot imagine being able to do the transcripts, or to pay a friend or relative to do them, for the same cost and time delivery but more importantly when I check through the returned transcript while re-listening to the audio files, I find a very low error rate. Perhaps error is a poor word to use. Abbreviations or technical terms are understandably vulnerable to be mistyped and these are easily spotted and corrected once I do my once-only check of the transcript after receiving it. This saves me a lot of time and leaves me with peace of mind. I wish that they had an ability to do transcripts for multiple languages because I supervise PhD candidates from a number of non-English speaking countries.  For me, I find this an excellent service that I am very happy with.”

Professor Derek H.T. Walker, RMIT University, Melbourne.


“Thanks SMARTdocs, nice job as always.”

Ted Lefroy, Director, Centre for Environment, UTAS.


“Thank you for your consistently very professional and excellent service.  Without exception the efficiency and friendliness I have experienced has been faultless.  Thank you very much”.

School of Accounting, Economics and Finance, Deakin University


Legal Transcriptions

 “I cannot speak more highly of the work, the accuracy and the turnaround.  I look forward to sending plenty of work your way”.

Peter Hiscock, Peter Hiscock and Partner Pty Ltd

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